Navigation Medical Center

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Office Policies

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Electronic Registration

First time patient must fill out registration form. Process should not take more than 10-15 minutes. We also encourage our patients to fill out this registration form in advance to the office visit, so we can make your visit easier and less wait time (we will be able to enter your information into the system and verify your insurance benefits ahead of your arrival time).
Please click here to fill out registration form electronically.

Paper Registration

If you wish to do registration in paper, please click here to download for and print it at home. Please bring it completely filled out to the office or send it through fax to 281.768.7908. Please Do NOT e-mail this information.

Request for Medical Records

Our office follows by HIPAA regulation, therefore we do not ever release medical records from our patient without previous written authorization. To request MR, please download the form by clicking here or Request to Release Medical Records Form. Please fill it out and return via fax to 281.768.7908. If you are returning via e-mail, please make sure your email is encrypted due to Federal Privacy Regulation. Call the office at 713.223.4466 to obtain email address or more information.

Notice of Privacy Practices

This document is required by the Health Insurance Portability and Accountability Act (HIPAA) in the United States that informs patients how their health information will be collected, used, and protected by a healthcare provider or health plan. The NPP also outlines an individual's rights regarding their Protected Health Information (PHI), such as the right to access and control their data, and provides contact information for questions or complaints. See document by clicking here to download for and print it at home..

Appointments

We prefer to work by appointments. To schedule an appointment please call at 713.223.4466.
We will provide an appointment within the next 24 hours. Walk-ins are welcome. We offer at least 5 walk-in visits in the Morning and 5 walk-in visits in the Afternoon. Also, we offer extended care business hours everyday from 7:30 AM to 8:00 AM. Saturdays only for blood drawing, vaccines, and other procedures (not Office Visits) from 8:00AM to 12:30PM.

After Hours

If you need to get in contact with the office, you will have several options:

1. You may use the Interactive Communication Form.
2. You may write an email directly to the person you wish to reach. It will be reviewed next business day.
3. You may call our office at 713.223.4466 and leave a message on the general voicemail, It will be reviewed next business day.
4. You may call our office at 713.223.4466 to speak with a live representative. Representative you assist in regard to your request.

Appointment Reminder and Confirmation

We will make a courtesy call to you 12-24 hours in advance of your appointment time as a reminder and confirmation. We do ask, however, that you assume all responsibility for remembering your reservation. If you do not show for your appointment, you may be responsible for a no-show fee. Please see our cancellation policy below for details.

RX Refills

In order to better serve you, we request 48 hours advance notice for medication refills. For faster processing, ask your pharmacy to send the refill request electronically (preferred) or fax. An appointment may be required before the physician will authorize the refill. For expedited request processing, please call our office directly at 713.223.4466.

Check-In Procedures

We ask patients to bring their insurance information, identification cards, and a list of all current medications. Please arrive at least 15 minutes prior to your appointment in order to complete the necessary forms. Patients younger than 18 years old must be accompanied by parents, legal guardians, or authorized people.

Insurance Information

We accept a wide variety of medical health insurances. Please call our office at 713.223.4466 to verify your insurance eligibility and benefits information.

Cancellations

We ask patients to cancel their appointment within 24 hours. Failure to do so will result in an inconvenience for you and other patients. A $15-fee may apply.

Payment Policy

Payment for all services is expected at the time of visit. We accept cash, VISA, MasterCard, Discover, American Express, and Care Credit. No personal or business checks are accepted. Payment plan arrangements are available.

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Direct Communication Method

This communication method is not intended for urgent or emergency situations. It will not be used to respond to any medical advice. If you have an emergency, please dial 9-1-1. Do not send any medical information or medical details as emailing is not a secure messaging system and it's a Violation of Privacy policies (HIPPA). It will not be used to respond to any medical advice

If you prefer to contact a member of our staff specifically, you may call or email.

Staff List