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Office Policies
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Electronic Registration
First time patient must fill out registration form. Process should not take more than 10-15 minutes. We also encourage our patients to fill out this registration form in advance to the office visit, so we can make your visit easier and less wait time (we will be able to enter your information into the system and verify your insurance benefits ahead of your arrival time).Please click
Paper Registration
If you wish to do registration in paper, please clickRequest for Medical Records
Our office follows by HIPAA regulation, therefore we do not ever release medical records from our patient without previous written authorization. To request MR, please download the form by clickingAppointments
We prefer to work by appointments. To schedule an appointment please call at 713.223.4466.We will provide an appointment within the next 24 hours. Walk-ins are welcome. We offer at least 10 walk-in visits in the Morning and 10 walk-in visits in the Afternoon. Also, we offer extended care business hours everyday from 7:00 AM to 8:00 AM and on Saturdays from 8:00AM to 12:30PM.
After Hours
If you need to get in contact with the office, you will have several options:- You may use the
Interactive Communication Form . - You may write an email directly to the person you wish to reach.
- You may call our office at 713.223.4466 to leave a message on the general voicemail, you will be called back within the next 24 business hours.
- You may call our office at 713.223.4466 to speak with a live representative. Representative you assist in regard to your request.
Appointment Reminder and Confirmation
We will make a courtesy call to you 12-24 hours in advance of your appointment time as a reminder and confirmation. We do ask, however, that you assume all responsibility for remembering your reservation. If you do not show for your appointment, you may be responsible for a no-show fee. Please see our cancellation policy below for details.RX Refills
In order to better serve you, we request 48 hours advance notice for medication refills. For faster processing, ask your pharmacy to send the refill request electronically (preferred) or fax. An appointment may be required before the physician will authorize the refill. For expedited request processing, please call our office directly at 713.223.4466.Check-In Procedures
We ask patients to bring their insurance information, identification cards, and a list of all current medications. Please arrive at least 15 minutes prior to your appointment in order to complete the necessary forms. Patients younger than 18 years old must be accompanied by parents, legal guardians, or authorized people.Insurance Information
We accept a wide variety of medical health insurances. Please call our office at 713.223.4466 to verify your insurance eligibility and benefits information.Cancellations
We ask patients to cancel their appointment within 24 hours. Failure to do so will result in an inconvenience for you and other patients. A $15-fee may apply.Payment Policy
Payment for all services is expected at the time of visit. We accept cash, VISA, MasterCard, Discover, American Express, and Care Credit. No personal or business checks are accepted. Payment plan arrangements are available.Contact Navigation Medical Center
Interactive Communication Form
This communication method is not intended for urgent or emergency situations. If you have an emergency, please dial 9-1-1. Do not send any medical information or medical details as this is not a secure messaging system and it's a Violation of Privacy policies (HIPPA). It will not be used to respond to any medical advice.
Please fill out the following boxes and then click send. Responses are usually returned within 24 business hours.
Navigation Medical Center cares about your questions, request, opinions, and feedback. We strive to answer every message within 24 hours. Please keep in mind that any submission to Navigation Medical Center is subject to our Terms and Conditions and Privacy Policy. Our Customer Care Team is available from 8 am to 5 pm Central Time, Monday through Friday. We regret to inform you that we can't give medical advice or answer individual medical and pharmaceutical questions through this message system, but we will get in contact with you via telephone or we will find you the first available appointment with our doctors. Message thought this website by its nature may not be a secure and private communication since it is sent over the Internet. We cannot guarantee your email to us or our response to you will be secure. If you think you may have a medical emergency, call directly or dial 911 immediately.
Direct Communication Method
This communication method is not intended for urgent or emergency situations. It will not be used to respond to any medical advice.
If you prefer to contact a member of our staff specifically, you may call or email.
Staff List |
Jorge Celis
Office Manager PBX Extension: 1020 jcelis@navigationmedical.com Since 2004 |
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Elizabeth Otero
Check Out Specialist and Medical Assistant PBX Extension: 1000 eotero@navigationmedical.com Since 2004 |
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Paulina Tobias
Medical Assistant for Dr. Sonia Moncayo Extensión: 1013 ptobias@navigationmedical.com Desde el 2013 |
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Perla Fernandez
Front Desk and Medical Assistant PBX Extension:1002 pfernandez@navigationmedical.com Since 2017 |
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Karla Guadarrama
Medical Assistant and Lab Technician PBX Extension: 1015 kguadarrama@navigationmedical.com Since 2021 |
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Arlen Cantu
Medical Assistant PBX Extension: 1014 acantu@navigationmedical.com Since 2022 |
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Jasmin Ramirez
Front Desk Associate PBX Extension: 1001 jramirez@navigationmedical.com Since 2022 |
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Lizette Garcia
Front Desk Associate PBX Extension: 1005 lgarcia@navigationmedical.com Since 2022 |
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Anita Gonzalez
Medical Assistant Dr Jaime Duarte PBX Extension: 1016 agonzales@navigationmedical.com Since 2023 |
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Ashley Hernandez
Front Desk PBX Extension: 1003 ahernandez@navigationmedical.com Since 2023 |
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Gillermina Rubio
Medical Assistant PBX Extension: 1010 grubio@navigationmedical.com Since 2023 |
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Vanessa Monjarras
Medical Assistant for Mrs Janeth Pashansi APRN-CNP PBX Extension: 1012 vmonjarras@navigationmedical.com Since 2024 |